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Time Sheets data gone.
All my data (time sheets...) are gone ,date: Feb 3 2010 ???? yesterday they were present... is it possible to check what happened and maybe put it back from some backup ?
I’m really mad
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The company thinks this is not a problem.
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Inappropriate?Please send us your account details (subdomain) over email at support at paymo.biz allong with the answer to these questions:
a) are you referring to the to all the data or just to the entries from Feb 2/3.
b) did you by any chance delete any tasks/projects yesterday? -
Inappropriate?We haven't received an email from you?
Did you figure out what happened? -
Inappropriate?Hi,
I have deleted a default task... but not the project - could this have deleted all the time entries (from the whole period i was using paymo: Dec 09 -Feb 10)?
Thanks for quick reply
I’m thankful
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Inappropriate?If you were logging time under that task, then yes, all the entries for it are gone. Send us your account details and we will be able to give a list of all your entries for that task and you will be able to add them using the "add bulk time" form.
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This solves the problem
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the only thing we needed was your subdomain and next time send it over email, no need to disclose that info in this public discussion :) -
Inappropriate?We sent you an email with the entries that were deleted when you deleted that task. You can add them into the system whenever you choose to.
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